Refund policy

Return policy
Don’t worry, if you regret your purchase you will get a refund or the opportunity to exchange the product to a new one. From the day you receive the product, we offer 30 days return policy. Note that the return policy is only valid, if the purchased item returned to us comply the following:

Goods must be returned with original hangtags
The product(s) have no sign of usage or damage

Procedure
We are a sustainable company and are trying to minimize our environmental impact. This is why only the procuct is to be returned. Please fill out THIS FORM to complete the return. Fill out the required fields and e-mail to us at ehr@npgbrands.dk

Subject field should say: RETURN followed by ORDER CONFIRMATION NUMBER.

Receiving a faulty or incorrect product
In the unlikely event, that you have received an incorrect or faulty product, please call us at +45 7077 7377 and please provide order confirmation number from the e-mail you received when you purchased the item.

Where to send the items?
Send the products to the following address:

NPG Brands A/S
Langs Skoven 12-16
8541 Skødstrup
Denmark

We are refunding within 5 - 10 days in a normal period and 14-21 days in vacation periods (april, july and december) after receiving the returned product and inspecting it.

Force majeure
We cannot be held responsible for errors and delays in an event that is characterized as force majeure.